Frequently Asked Questions
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We have many years of experience in lighting and direct access to top manufacturers and their newest products.
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To place an order simply browse our products, add your chosen items to the basket, proceed to checkout, and follow the on-screen instructions to complete your purchase securely
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We accept major credit and debit cards, PayPal, and bank transfers.
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Yes, we offer trade accounts and bulk order discounts for businesses, electricians, and contractors.
To learn more or apply for an account, please complete the contact form.
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Standard Delivery – Reliable and cost-effective, with delivery typically within 2-3 working days.
Next Working Day Delivery – For urgent orders placed before our cut-off time (usually 2 PM), ensuring you receive your items the next business day.
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Shipping costs vary based on the delivery option selected, order size, and destination. Free delivery may be available for qualifying orders.
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Yes, you can track your order. Once your order has been dispatched, you will receive a confirmation email with a tracking number and a link to the courier’s tracking page.
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Our products come with a manufacturer’s warranty, typically ranging from 1 to 5 years, depending on the brand and product type.
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The warranty typically covers manufacturing defects, faulty materials, and/or workmanship issues for a specified period. It does not cover accidental damage, improper installation, or normal wear and tear.
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To make a warranty claim, contact our Customer Satisfaction Team with your order details and a description of the issue.
They will talk you through the correct process and deal with any problems.