Returns Policy

If you’re not completely satisfied with your purchase from Ledlampsuk.co.uk, we’ll make returns simple. This policy explains your rights, our procedures and how to return items.

Eligibility for Returns

  • You have a legal right to cancel most purchases made online within 14 days of receiving the goods (the “cooling-off” period). This applies to private customers (consumers) only, not to businesses purchasing in a commercial capacity.

  • Items must be returned in their original condition, unused, with original packaging, labels and any accessories or documentation.

  • Some items are non-returnable unless faulty — for example, specially made-to-order or bespoke products, products clearly personalised at your request, and certain rapid-consumption products. We will always make this clear on the product page.

How to Start a Return

  • Contact our customer service team as soon as possible to request a return authorisation. Please have your order number and details of the item(s) ready.

  • We will confirm whether the item is eligible for return and provide instructions and a returns reference.

Returning Faulty or Incorrect Items

  • If you receive a faulty or incorrect item, contact us immediately. We will arrange a replacement or full refund (including reasonable return postage) as appropriate.

  • Faulty items must be reported within a reasonable time of discovery. We may ask for photos or other evidence to assess the fault.

Returning Items Under the 14-Day Cooling-Off Period (Consumer Right to Cancel)

  • You must notify us of your decision to cancel within 14 days of receiving the goods. You then have a further 14 days to return the goods to us.

  • You are responsible for the cost of returning the goods unless we have agreed to pay the return postage.

  • We will refund you within 14 days of receiving the returned goods or proof that they have been returned. Refunds will be made using the same payment method used for the original transaction.

Refunds

  • Refunds will include the cost of the goods and, if agreed, any standard delivery charges paid at purchase. We will not refund any additional costs incurred for express or upgraded delivery chosen by you.

  • If you have opened or used the goods beyond what is necessary to inspect them, we may reduce the refund to reflect any diminished value.

  • Refunds are processed once we have received and inspected the returned items, or sooner if you provide proof of return postage. Please allow up to 14 days from receipt for the refund to reach your account (this timescale depends on your bank or payment provider).

Exchanges

  • If you need an exchange, contact us, and we will advise whether an exchange is possible. Exchanges are subject to stock availability.